Terms Of Service

Fantasy Ocean Sdn Bhd Terms of Service

Last Updated: 20th January 2025

Welcome to the Fantasy Ocean gaming experience. These Terms of Service (“Terms”) govern your use of our games, websites, and other services (“Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, discontinue use immediately.

  1. Definitions
  • Account: The account created by you to access our Services.
  • Community Rules: Guidelines governing user interactions with our Services, available [here]
  • Feature Terms: Additional rules for specific features, including forums, APIs, mobile apps, contests, and loyalty programs, which are incorporated by reference.
  • Offers: Special promotions, discounts, or digital/physical rewards available periodically to users.
  • Services: All games, content, and websites operated by Fantasy Ocean Sdn Bhd.
  • Terms: This Terms of Service document.
  • User Content: Any data or content created or shared by users, such as in-game messages, artwork, or profile pictures.
  • Virtual Items: In-game digital assets, including virtual currency (e.g., tokens, points) and virtual goods.
  1. Account Information and Security

To use certain features of our Services, you may need to create an Account by providing accurate, up-to-date information, including your name, birthdate, email address, and payment details as necessary. All information is managed in accordance with our [Privacy Policy].

You are responsible for safeguarding your account credentials. Do not share your login information or permit unauthorized access. You assume full responsibility for all actions and purchases made under your Account.

If you suspect unauthorized access, loss, or theft of your Account, notify us immediately.

  1. User Responsibilities

When using our Services, you agree not to:

  • Post content that is abusive, defamatory, obscene, or otherwise objectionable.
  • Harass, defraud, or threaten other users or our support team.
  • Use unauthorized tools or software to cheat, hack, or modify gameplay.
  • Interfere with security systems or tamper with our Services.
  • Spread malware or disrupt servers and networks.
  • Impersonate others or submit false abuse reports.
  • Reverse-engineer or decompile any part of the Services.
  • Share your password or engage in unlawful activities using our Services.
  1. Account Deletion and Recovery

You may request permanent account deletion through the Game’s profile settings.

  • You have 15 days to cancel the deletion request by contacting Customer Support.
  • After 15 days, all account data and virtual items will be deleted irreversibly.

Some information may be retained for:

  • Investigating legal violations or Terms breaches.
  • Ensuring system and user security.
  • Complying with legal obligations or law enforcement requests.
  1. Third-Party Advertising

Our Services may include third-party advertisements or external links. We do not control these third-party services and are not responsible for their content or privacy practices. Review their terms and privacy policies before engaging with them.

  1. Promotions and Offers

Occasionally, we may provide promotions or special Offers.

  • Promotions are subject to additional Feature Terms and these Terms.
  • Offers cannot be transferred, redeemed for cash, or exchanged unless explicitly stated.
  • Participation in some Offers may require additional documentation or involve taxes or fees.
  1. Notifications

We may send you notifications about game updates or promotional events.

  • Push Notifications: Manage these in your game’s settings or your device settings.
  • Email Notifications: Contact us to unsubscribe from marketing emails.
  • SMS Notifications: Sent only with your explicit consent.
  1. Force Majeure

We are not responsible for delays or disruptions caused by unforeseen circumstances beyond our control, including natural disasters, wars, cyberattacks, or regulatory actions.

  1. Language

These Terms are governed by the English version. Translations are provided for convenience only, and in case of discrepancies, the English version shall prevail.

If you have questions about these Terms, contact us at:

  • Email: [email protected]
  • Address: #02-06, Block B, Permas City, Jalan Permas Utara, Kawasan Perdagangan Permas Utara, Bandar Baru Permas,  81750 Permas Jaya, Johor, Malaysia
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